I'm a brand new graduate. I really have no chance to apply some of your ideas until I learn a lot more, otherwise where does my value come from?

A. Well, value is not just knowledge — it is the ability to ask questions, to be supportive, to be inspirational, to be excellent at customer service, to be able to think outside the box. You can offer incredible value now as long as you choose to do so. Never underestimate the value of your approach, your style, your soft skills. Plenty of business people have plenty of knowledge but are not able to truly realise it, but you can and will.

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